General Terms and Conditions – Cervecería Kunstmann Tours.

Booking

In order to confirm a reservation for our tours, you must be of legal age, enter www.experiencia-kunstmann.cl, type in your information, and enter a payment method (credit card or electronic transfer) which will be previously validated by the company.

Reservation cancellation and/or modification policy:

The reservation can be canceled or modified without penalty before the deadline indicated in the email confirmation. After this deadline, penalty charges corresponding to 100% of the reservation may be applied.

The reservation is considered canceled or modified once the company sends the corresponding confirmation.

Reservation and payment methods

All reservations for our tours must be paid in full at the time of making the reservation. The valid means to do so are credit card and electronic transfer.

No Show.

By “No Show”, it is understood that the client does not show up on the dates indicated at the time of making the reservation. If this occurs, the associated penalty will correspond to 100% of the cost of the tour, plus tax (19%).

Cancellation due to weather or natural disasters.

Cervecería Kunstmann, in the event that it suspends its tours due to weather (rain, winds, or natural events that make the execution of the tours or the normal functioning of the operation impossible) or natural disasters, will reimburse the client 100% of the cost associated with their reservation. In this case, the suspension will be notified through formal channels, and the client may reschedule their tour or request a refund. The refund only applies in the event of the unilateral suspension by Cervecería Kunstmann.

In the event that the client does not arrive for the tour, the same “No Show” conditions will apply, which means that the entire reservation + 19% tax will be charged.

Variations in the Tour routes.

Cervecería Kunstmann, within the company facilities, reserves the right to unilaterally modify the route of the tours. In this context, it is important to note that the packaging line will not be operational on weekends.

Taxes.

Both Chileans and resident foreigners are subject to a 19% value-added tax on the amount indicated in your reservation confirmation. The above does not apply to non-resident foreigners who pay their reservation with their account in USD or by international credit card.

Animals or Pets.

Pets of any kind are not allowed on the Cervecería Kunstmann tours, with the exception of assistance dogs that are required by people with disabilities in the terms indicated in Art. 25-A of Law 19,284. To prove this circumstance, the client’s disability certificates and the corresponding accreditation of the assistance dog must be displayed in advance.

When touring the facilities, each such dog must be attached to its corresponding leash, in the arms of its owners or its respective transport box.

In all circumstances, your pet must have the necessary training and self-control when entering the premises of Cervecería Kunstmann, in order to allow for a pleasant stay for them, as well as other customers and/or visitors.

Smoking ban.

Under Tobacco Law No. 20,660 and our internal sustainability policy, Cervecería Kunstmann does not allow smoking inside any of its facilities.

Alcohol Consumption.

On the Cervecería Kunstmann tours, prudent consumption of alcohol is allowed (18+), with the purpose of tasting the products. In this sense and with the aim of avoiding any accident or inconvenience, the company reserves the right to deny any person in a state of intoxication from entering.

Theft or loss of articles.

During the Cervecería Kunstmann tours, each person is responsible for their personal belongings. The company will not be responsible for theft or losses resulting from the carelessness or negligence of any customer.

Specific Terms and Conditions – Cervecería Kunstmann Tours.

1.- Brewmaster Tour

Times: 12:00 – 13:30 – 15:00 – 16:30 – 18:00 – 19:30
Values: Adults: CLP 20,000 / Children (ages 12 and up): CLP 12,000

Duration: 90 minutes
Minimum age: 12
Capacity: 10 people
Includes: Complimentary draft

Specific terms and conditions to take into account

 

i. Get ready

Arrive at the meeting point 10 minutes before the start of the experience.

ii. Suitable for ages 12 and up.

This tour allows the visit of minors (ages 12 and up). Remember that drinking alcohol underage is punishable by law.

iii. Not suitable for people with disabilities.

This tour does not currently have universal accessibility, which is why it is not suitable for wheelchairs.*

iv. Tour in English and Spanish

All our guides are trained to conduct tours and tastings in both Spanish and English (check availability)

v. Remember

You should not drink alcohol if:
• You are a minor
• You are pregnant
• You plan to drive

2.- Historical Route

Times: 11:00 – 12:00 – 13:30 – 14:00 – 15:00 – 15:30 – 16:30 – 17:00 – 18:00 – 19:30 – 20:00
Values: CLP 16,000 / Children (ages 5 and up): CLP 8,000

Duration: 45 minutes
Open to: All participants
Capacity: 20 people
Includes: Tasting.

Specific terms and conditions to take into account

 

i. Get ready

Arrive at the meeting point 10 minutes before the start of the experience.

ii. Tour suitable for the whole family.

This tour allows minors, and admission is free for children under 4 years old. It includes juice for children from 4 to 18 years old. Remember that drinking alcohol underage is punishable by law.

iii. It has universal accessibility.

Enabled for the movement of wheelchairs and strollers.

iv. Tour in English and Spanish

All our guides are trained to conduct tours and tastings in both Spanish and English (check availability)

v. Remember

You should not drink alcohol if:
• You are a minor
• You are pregnant
• You plan to drive

3.- Beer Tasting Masterclass

Times: 11:30 – 12:30 – 13:30 – 15:00 – 16:30 – 18:00 – 19:30 – 21:00
Value: CLP 25,000

Duration: 50 minutes
Open to: Adults only
Capacity: 10 people
Includes: Complimentary glass

Specific terms and conditions to take into account

 

i. Get ready

Arrive at the meeting point 10 minutes before the start of the experience.

ii. Adults only

This tasting is for those over 18 years of age only. Remember that drinking alcohol underage is punishable by law.

iii. It has universal accessibility.

Enabled for the movement of wheelchairs and strollers.

iv. Tour in English and Spanish

All our guides are trained to conduct tours and tastings in both Spanish and English (check availability)

v. Remember

You should not drink alcohol if:
• You are a minor
• You are pregnant
• You plan to drive

4. Tasting at the Hop Garden

Times: 11:00 – 12:00 – 13:30 – 14:00 – 15:00 – 15:30 – 16:30 – 17:00 – 18:00 – 19:30 – 20:00 (summer only)
Value: CLP 12,000

Duration: 45 minutes
Open to: Adults only
Capacity: 20 people

Specific terms and conditions to take into account

 

i. Get ready

Arrive at the meeting point 10 minutes before the start of the experience.

ii. Adults only

This tasting is for those over 18 years of age only. Remember that drinking alcohol underage is punishable by law.

iii. Experience subject to weather conditions

As it takes place outdoors, this tasting may be suspended in case of rainy weather. Keep an eye on our media channels in case of concerns.

iv. It has universal accessibility.

Enabled for the movement of wheelchairs and strollers.

v. Tour in English and Spanish

All our guides are trained to conduct tours and tastings in both Spanish and English (check availability)

vi. Remember

You should not drink alcohol if:
• You are a minor
• You are pregnant
• You plan to drive

5. Barrel Experience

Times: 12:00 – 14:00 – 16:00 – 18:00 – 20:00
Value: CLP 35,000

Duration: 90 minutes
Open to: Adults only
Capacity: 10 people
Includes: Complimentary glass

Specific terms and conditions to take into account

 

i. Get ready

Arrive at the meeting point 10 minutes before the start of the experience.

ii. Adults only

This tasting is for those over 18 years of age only. Remember that drinking alcohol underage is punishable by law.

iii. It has universal accessibility.

Enabled for the movement of wheelchairs and strollers.

iv. Tour in English and Spanish

All our guides are trained to conduct tours and tastings in both Spanish and English (check availability)

v. Remember

You should not drink alcohol if:
• You are a minor
• You are pregnant
• You plan to drive

Welcome to Kunstmann experience

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